Opulent Inkwell

Recently I was on the receiving end of a rude email from a product that I truly enjoyed. This blog was started to identify and talk about my love of all things pens. I had reached out to a vendor to talk about starting an online store, and while I thought it was a reach being a start up, I thought it was worth a try. They visited my site and proceeded to make assumptions and aggressive comments about the content of one of my posts. I had reached out to them first because their product was among my favorites, and to say I was disappointed in their response is an understatement.

This experience led me to the question: Can bad service lead you to abandon something you previously loved?

My answer to this question (right now anyway) is yes, I am not purchasing anymore of their products. When I see one of their pens I am reminded of how disappointed I was when I read their response. I did respond letting them know I didn’t appreciate the aggressive email to which they apologized, but whatever…too late, damage done. All they had to do was ask questions and I would have been happy to answer their questions. I have spent a considerable amount of money on their products because they truly are amazing, but I will be moving on to find my next best favorite brand!